Frequently asked questions
Here you can find answers to the most frequently asked questions about registration, adding vehicles, fueling, payments, and all other features QGo offers. If you donβt find the answer youβre looking for, our support team is always here to help.
To use QGo, download the app from Google Play or the Apple App Store, then create a user account by providing accurate personal information.
When you're at a partner gas station, open the app, scan the QR code on the fuel dispenser, choose the amount you want to refuel, and confirm payment.
Once your payment is confirmed, you can pick up the fuel nozzle and start to refuel. The system recognizes the amount you selected and allows the process to start automatically.
QGo supports major card networks like Visa and Mastercard, following the EMV QR standard.
The system automatically adjusts the amount and refunds the difference back to your payment method.
Yes. You can add multiple vehicles to your account and switch between them when refueling.
Check if the nozzle is properly placed. If the issue persists, contact the station attendant or QGo support.
If the pump has not started dispensing fuel, the payment can be canceled and the funds will be returned automatically.
No. A verified QGo account is required to ensure secure payments and proper transaction tracking.
Ensure your card has sufficient funds, online payments are enabled, or try another card. If the problem persists, contact your bank or QGo support.
Yes. Every refueling session paid through QGo generates an official fiscal receipt in accordance with local regulations.
The fiscal receipt is issued directly at the gas station. If you need a printed copy, you can pick it up inside the station shop at the cashier.